Refund policy

RETURNS & REFUNDS

Due to the mystery and collectible nature of Spirit Drops products, all sales are final except in the circumstances described below. We do not accept returns or exchanges based on sticker designs, duplicates, or the specific designs received in a mystery pack.

Damages, Defective or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery at spiritdropscollective@gmail.com.

Please include your order number and photos of the issue so we can review your request and make it right.

Depending on the circumstances and product availability, we may offer a replacement or refund where appropriate.

Lost Packages

If your order appears to be lost in transit or your tracking information shows an issue with delivery, please contact us at spiritdropscollective@gmail.com and we will help you determine the appropriate next steps.

Mystery Packs

Spirit Drops mystery packs contain randomly selected designs as described on the applicable product page. Purchasing a mystery pack does not guarantee a particular mystery design or Secret Spirit unless expressly stated.

Receiving a design you did not prefer, a duplicate, or not receiving a Secret Spirit is not grounds for a return, exchange, or refund.

Exchanges

Because of the mystery and limited-edition nature of Spirit Drops products, we do not offer exchanges based on the designs received.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.

Order Cancellations

Orders may be canceled within 15 minutes of purchase. After the 15-minute cancellation window has passed, orders may begin processing, and cancellation cannot be guaranteed.

If you need help with an order, please contact us as soon as possible at spiritdropscollective@gmail.com. 

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at spiritdropscollective@gmail.com.

Questions

If you have any questions about an order, return, or refund, please contact us at spiritdropscollective@gmail.com or through our Contact page.